Shipping & Pickup Policy

Order Processing

In-stock orders are typically processed and shipped within 1–3 business days.

MedGluv’s warehouse operates Monday through Friday from 8:00 a.m. to 5:00 p.m. Orders are not processed, shipped, or available for pickup on weekends or holidays. Orders placed outside normal business hours will begin processing on the next business day.

Processing times are estimates and do not include transit time.

Shipping Destinations

MedGluv currently ships within the United States only.

We cannot ship to P.O. boxes. A valid residential or commercial street address must be provided at checkout.

Shipping Rates

MedGluv does not offer free shipping.

Shipping charges are calculated using live rates at checkout based on the products ordered, shipment size and weight, delivery location, and required delivery services.

Additional charges may apply for residential delivery, liftgate service, limited-access locations, or other special delivery requirements.

Small-Package Shipping

Smaller orders are generally shipped through FedEx.

Once an order has shipped, tracking information will be sent to the email address provided during checkout. Transit times shown by the carrier are estimates and are separate from MedGluv’s order-processing time.

Pallet and LTL Freight Shipping

Larger orders are generally shipped on a pallet through an LTL freight carrier.

Orders of approximately 20 cases or more may require palletized freight shipping. However, the final shipping method is determined by the total quantity, weight, dimensions, destination, and handling requirements of the order.

Residential freight deliveries and locations without a loading dock may require liftgate service and may be subject to additional charges.

Freight carriers may contact the customer to schedule a delivery appointment. Customers are responsible for providing accurate contact information and being available to receive the shipment.

Inspecting Freight Deliveries

Customers should inspect all pallet and freight shipments before signing the carrier’s delivery receipt.

Any visible damage, missing pallets, missing cartons, or signs of mishandling should be clearly noted on the delivery receipt before the driver leaves. Customers should also take photographs of the shipment, packaging, and damaged products.

Signing a delivery receipt without noting visible damage may affect MedGluv’s ability to submit a successful freight claim.

In-Store Pickup

Free in-store pickup is available for eligible orders.

Customers should wait until they receive confirmation that their order is ready before arriving. Pickup is available during normal business hours, Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding holidays.

A valid order number and identification may be required at pickup.

Product Availability

MedGluv does not accept backorders.

Only available inventory may be purchased. In the event that an inventory discrepancy prevents an item from being fulfilled, MedGluv will contact the customer regarding the affected order.

Address Changes

Customers are responsible for confirming that the shipping address, contact information, and delivery details are accurate before submitting an order.

MedGluv will make a reasonable effort to accommodate address-change requests before an order is fulfilled. However, address changes are not guaranteed.

Once an order has been fulfilled or transferred to the carrier, the shipping address cannot be changed by MedGluv. Any carrier fees, rerouting charges, return shipping costs, or reshipment costs resulting from an incorrect or incomplete address are the customer’s responsibility.

Lost, Missing, or Damaged Shipments

Customers should contact MedGluv promptly regarding any shipment that is lost, missing, damaged, or delivered with missing items.

Please include the order number, tracking information, a description of the issue, and photographs of any damaged products or packaging.

MedGluv will work with the carrier to investigate the shipment and submit a claim when appropriate. Carrier investigations and claims may require additional documentation and are subject to the carrier’s review and processing timelines.

Delivery Delays

Carrier transit times are estimates and are not guaranteed unless expressly stated otherwise.

MedGluv is not responsible for delays caused by carriers, severe weather, natural disasters, labor disruptions, incorrect delivery information, unsuccessful delivery attempts, holiday volume, or other circumstances outside MedGluv’s control.